IT Support Services

Based on a managed services model, our services are proactive rather than reactive.


RDP IT Services provides Fast, Friendly and Efficient IT Support Services to Businesses in Sydney. We work closely with our clients to make sure that their environment is working optimally to ensure that they keep on working and focus on their business.

We provide tailored solutions such as blocked hours support, monthly ongoing visits, Desktop Support, Sales of Microsoft, Lenovo and HP products.

RDP IT Services specialises in delivering exceptional IT Support Services ranging up to 100 employees in any type of business.

We offer complete scalable infrastructure solutions such us: Desktop support, Network support, Agreed Monthly Support Hours, On demand IT Support, Complete Support and Monitoring packages, etc.

Benefits of our Support Services

  • Lower Total IT Costs
  • Reduced Hidden Costs and Increased Staff Productivity
  • Greater IT Cost Predictability
  • Stronger Alignment of IT with Business Goals

Our Approach

Even with the most robust IT support structure, most small-to-medium businesses struggle to determine how much should be set aside each month for IT support to deal with tricky desktop issues or server and network outages. With our fixed monthly fees that cover monitoring, preventative maintenance, and unlimited remote support, our clients know their exact IT costs per month, and they can budget and plan appropriately.

Our clients have access to our business consultants, individuals who have worked with other small-to-medium-sized organizations to ensure that IT furthers company strategy. Through quarterly business reviews, our consultants examine client business goals and provide advice and support based on both available and future technology, looking for ways to make our clients' networks not only stronger but also more efficient. All with the purpose of making sure current IT investments match the uniqueness and breadth of our clients' visions.

Because client PCs and servers are stable and secure, with fewer disruptions or breakdowns, your staff have more time to be productive. Our computer standardization strategies assure that all the tools your staff need are at their fingertips while lowering training costs and reducing time-consuming support calls. Our team of high qualified Engineers provides remote maintenance, fixing even the most complicated problems behind the scenes. A stable and secure network environment also means your staff experience fewer instances of data loss, instances that not only require your time to rebuild the data, but also impede short- and long-term business growth.

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